Frequently asked question
Use this text to answer questions in as much detail as possible for your customers.
What is your return and exchange policy?
We offer a hassle-free return and exchange policy within 30 days of delivery. Items must be unused, in original packaging, and with tags intact. For exchanges, simply initiate a request through our return portal or contact support.
What if I received a damaged or incorrect item?
We’re sorry for the inconvenience. Please contact our support team within 48 hours of delivery with your order number and photos of the item, and we’ll resolve the issue promptly.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking link. You can also track your order by logging into your account and viewing your order history.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also support payments via PayPal, Apple Pay, Google Pay, and other secure payment gateways available at checkout.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery, so modifications or cancellations are only possible within a short window after placing your order. Please contact our support team immediately, and we'll do our best to accommodate your request.